We all know that we can check in at home or at a kiosk in the airport to get our boarding passes but we still have to see an agent to tag our bags. Now American Airlines is expanding the program at Reagan National Airport in Washington DC where you can also print out and tag your own bag. It first started in Orlando International Airport in November 2012. American was not the first airline to start this process, Alaska Air launched a similar program out of Seattle-Tacoma International Airport in May 2012.
Delta is testing out their own program in Atlanta and Las Vegas. An American Airlines spokesman said that it speeds up the check-in process much faster. I guess we won't have a chance to talk to a customer service agent any more. It seems customer service gets less attention nowadays in the new American Airlines.